Delivery and return
Shipping policy
Your orders are processed as quickly as possible by Customer Service and Shipping Service, open Monday to Friday inclusive.
Orders are prepared upon receipt of payment.
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
Delivery time in mainland France
In addition to this, you will need to know more about it.
Shipments take place within 48 working hours of receipt of payment for your order, unless otherwise indicated on the "cart" page.
After delivery by our Shipping Department, your order is delivered in 2 to 3 days by post.
These deadlines are understood in working days, excluding postal delivery problems.
In addition to this, you will need to know more about it.
Loss of package during transport
In addition to this, you will need to know more about it.
It is possible, as in any expedition, that there is a delay in delivery or that the package gets lost. In the event of a delivery delay of more than 15 days, the Customer must inform the customer service of Épicerie REGNE (by email: epicerieregne@gmail.com) who will send the information to the Post Office to trigger the opening. of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately forwarded to the Customer's home (in most cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, La Poste considers the package as lost. In this case, Épicerie REGNE would reimburse the Customer for the amount of these products.
In addition to this, you will need to know more about it.
Problem encountered with the delivered package
In addition to this, you need to know more about it.
Any anomaly concerning the delivery (damage, open package, damaged package, broken products, etc.) must be indicated by email to Epicerie REGNE, specifying his name and first name, email, address, number and date of order as well as the invoice in attachment. The Customer must immediately report the anomaly to the REGNE Grocery Customer Service by so that a complaint can be made to the post office.
In this case, Épicerie REGNE would reimburse the Customer for the amount of these products.
Refund policy
Our priority is your satisfaction and we are committed to refunding you in case of dissatisfaction.
The Customer has a right of return of fourteen (14) days from receipt of the entire order to withdraw without necessarily giving a reason.
To exercise the right of withdrawal, the customer must notify his decision to withdraw his order by a written declaration without ambiguity specifying his name and surname, e-mail, address, number and date of order as well as the invoice in document. attached:
In addition to this, you will need to know more about it.
by mail: epicerieregne@gmail.com
or by whatsApp: +33 7 80 73 11 08
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
Refund
In addition to this, you will need to know more about it.
In the event of the Customer's withdrawal, Epicerie REGNE will reimburse the payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from the day on which Epicerie REGNE is informed of the Customer's decision to withdraw. .
In the event that the Customer withdraws his entire order, Epicerie REGNE will reimburse all payments received from the Customer for this order.
In the event of the Customer's withdrawal on part of the Products in the order, Epicerie REGNE will reimburse the amount of the returned Products.
The refund will be made by the same means of payment as the one the Customer used for his order or by bank transfer.
Epicerie REGNE may defer this reimbursement until receipt and verification of the Products.
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
Return
In addition to this, you need to know more about it.
The Customer must return the Products no later than fourteen (14) days after having communicated his decision to withdraw.
Returned products must be unopened, complete and undamaged.
Packages must be returned to the following address:
REGNE grocery store
80 avenue du bois
94430 Chennevières sur Marne
France
accompanied by the following information on plain paper: surname and first name, e-mail address, order number and date.
The Customer bears the cost of returning the complete order or the Products.